Need help with wdpw? Reach our team here.

Having trouble signing in?

Use the email and password associated with your WDPW account. Check your connection and confirm you are opening the correct workspace.

If you need access to a branch or a password reset, contact your account owner. For a device or native app issue, include the device model and app version when you contact support.

Your menu is not appearing.

Check that you have selected the intended branch and that its menu contains active products. Refresh the page or reopen the app after checking your connection.

If the menu is still missing, send support your branch name, the time the problem started, and a screenshot that does not include customer information.

The kitchen display is not updating.

Check the kitchen device’s connection, confirm the selected branch, and refresh the screen. Check the order on the POS before creating it again.

If service is affected, include the order reference and the devices involved in your support message so the team can investigate the same order.

A payment or refund needs checking.

Check the payment status and receipt before asking a guest to pay again. If the order status and payment receipt disagree, contact support with the order reference, payment reference, amount, and time.

Refund options and settlement timing depend on your payment setup. Ask your account owner or support to confirm the appropriate route. Never send card numbers, passwords, or payment verification codes.

For your WDPW subscription, use your account dashboard to review the current plan and payment history. Contact support@wdpo.app from the email registered to the account if you need help.