Profiles
Guest records are operational, not just marketing contacts.
The CRM keeps contact data, preferences, birthday, notes, and recent activity close to actual orders.
Searchable profiles
Contact details
Preference notes
Guest growth
CRM and Loyalty
Guest profiles, loyalty points, member tiers, visit history, rewards, and customer context connected to real restaurant orders.
Guestprofiles
Pointsloyalty
Spendhistory
Guest growthProduct preview · demo data
Guest profilesPoints loyaltySpend history
Why it matters
Less chasing. More clarity during service.
CRM surfaces guest profile, contact data, loyalty points, tier, total spend, order count, and reward actions inside the same restaurant system.
Guest
profiles
Points
loyalty
Spend
history
Flow
A route from staff action to management signal.
1
Capture guest
2
Attach order
3
Earn points
4
Redeem reward
5
Review profile
Inside the module
The details that keep service moving.
Explore the day-to-day controls in CRM, from setup to service.
Screen tour
See the tools your team will use.
Explore CRM through product screens. The examples use demonstration data.
Capabilities
Built around the real screen your staff will use.
Guest profile list and searchable customer records
Loyalty points, tier labels, and reward management
Total spend, total orders, and last visit context
Email, phone, birthday, and preference notes
Customer selection from POS and order surfaces
Reward and insight workflows for repeat visits
Connected modules
Connect this workflow to the rest of your restaurant.
Point of Sale
A touch-first POS for menu browsing, modifiers, discounts, open checks, table handoff, payment, refunds, and cashier closeout.
View moduleWaiter and QR Ordering
A tablet ordering flow for waiters plus QR-connected table service that sends structured tickets into POS, KDS, and order history.
View moduleOrder Management
Unify dine-in, takeaway, QR, waiter, web, and delivery orders into one operational history with status filters and handoff controls.
View moduleAnalytics and Reporting
Operational reporting across sales, labor, item mix, delivery channels, stock risk, cashier closeout, tax, and branch performance.
View moduleFAQ
CRM and Loyalty — questions & answers
What does WDPW CRM and loyalty do?
It keeps searchable guest profiles — phone, email, spend, orders, last visit, loyalty points, tier, and gift cards — and rewards repeat guests.
What loyalty tiers does WDPW support?
Points plus Bronze, Silver, and Gold tiers, with a rewards catalogue guests redeem against. Loyalty is included from the Growth plan.
Can I run marketing campaigns?
Yes. You can send SMS campaigns to customer segments, and guests can order over WhatsApp.
Does WDPW support gift cards?
Yes. Gift cards can be issued and looked up by code at the POS.
Next step
Book a demo