What is order management in WDPW?+
It's a single order timeline across every channel — dine-in, takeaway, delivery, web, and POS — so you review all orders in one place instead of separate systems.
How do I find a specific order?+
Filter by status (open, paid, ready, voided, refunded) or search by pickup code, which is especially useful for scan-to-order and takeaway customers.
Can I see refunds and voids?+
Yes. Refunds and voids are visible per order for manager review, alongside items, notes, totals, taxes, fees, and payments.
Can I export order history?+
Yes. Order history is export-ready for end-of-day reconciliation and records.