All channels

Order Management

Unify dine-in, takeaway, QR, waiter, web, and delivery orders into one operational history with status filters and handoff controls.

Allchannels
Livestatus filters
Auditorder history
All channelsProduct preview · demo data

Order Management · WDPW

Actual product interface · Illustrative data

Order Management · WDPW
All channelsLive status filtersAudit order history
Why it matters

Less chasing. More clarity during service.

The orders workspace gives managers a single timeline for open, paid, ready, voided, refunded, delivery, web, and POS-originated checks.

All

channels

Live

status filters

Audit

order history

Flow

A route from staff action to management signal.

1

Accept the order

2

Route the work

3

Track status

4

Resolve payment

5

Review history

Inside the module

The details that keep service moving.

Explore the day-to-day controls in Orders, from setup to service.

Status

The order board is organized around what staff need next.

Open, paid, ready, voided, refunded, delivery, and all-order filters make it fast to find the right check under pressure.

Open and paid checks

Ready and delivery views

Void and refund audit

Order Management Status workflow
Screen tour

See the tools your team will use.

Explore Orders through product screens. The examples use demonstration data.

Order Management · All-channel order history

Actual product interface · Illustrative data

Order Management · All-channel order history
Capabilities

Built around the real screen your staff will use.

Order Management detailed screen

Open, paid, ready, voided, refunded, and delivery views

Pickup-code search for scan-to-order customers

Kitchen, driver, table, and cashier status context

Order line items, notes, totals, taxes, and fees

Refund and void visibility for manager review

Export-ready history for end-of-day checks

Connected modules

Connect this workflow to the rest of your restaurant.

Point of Sale

A touch-first POS for menu browsing, modifiers, discounts, open checks, table handoff, payment, refunds, and cashier closeout.

View module

Kitchen Display System

A production screen for preparing, ready, and completed orders with timers, station focus, source labels, and ready-for-pickup handoff.

View module

Aggregator Control

Delivery marketplace integrations are in development. Preview the planned mapping and order-management tools below; confirm provider availability with our team before relying on a connection.

View module

Analytics and Reporting

Operational reporting across sales, labor, item mix, delivery channels, stock risk, cashier closeout, tax, and branch performance.

View module
FAQ

Order Management — questions & answers

What is order management in WDPW?

It's a single order timeline across every channel — dine-in, takeaway, delivery, web, and POS — so you review all orders in one place instead of separate systems.

How do I find a specific order?

Filter by status (open, paid, ready, voided, refunded) or search by pickup code, which is especially useful for scan-to-order and takeaway customers.

Can I see refunds and voids?

Yes. Refunds and voids are visible per order for manager review, alongside items, notes, totals, taxes, fees, and payments.

Can I export order history?

Yes. Order history is export-ready for end-of-day reconciliation and records.

Next step

See how WDPW fits your restaurant.

Book a demo